Shipping & Returns

Return Policy

The Dutch Shop will refund any in-store purchase made within 14 days excluding exceptions.
Customers must provide a receipt and the original product in order to receive a refund.

Sale items will be refunded for their purchased value, regardless of current sale status.

Exceptions:

  • Any product including Meat, Cheese or frozen products that have passed their expiry date as written on the label
  • Frozen or refrigerated products that have not been properly stored.
  • Clearance items

Online Returns

Unfortunately due to the perishable nature of our products we not offer returns on most food items ordered online. We may offer a refund or replacement if the product is damaged, mouldy, expired or otherwise unfit on a case-by-case basis.

Return shipping will not be issued for orders outside of Canada. Items may be refunded or replaced outside of Canada.

To request a return, please contact us.

Shipping

The Dutch Shop and DutchShop.ca strive to provide the best shipping options at the lowest cost. Our shipping is calculated automatically based on the products ordered and the distance travelled. If you feel we have made an error in shipping charges, please contact us here.

Our shipping is currently handled by Canada Post. For more information on shipping, see our Frequently Asked Questions.